Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 631-418-1000 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

  • Damaged items should not be accepted upon delivery.
  • After signing for and accepting your item, you are responsible for all damage claims.
  • You must contact us within 24 hours of receiving your item if your product is damaged or does not meet your needs.
  • Returns are accepted within 30 days of delivery.
  • All returns are subject to a 25 percent restocking fee.
  • Shipping and handling charges to and from our warehouse are not refundable for any returned items.
  • Returned products will not be accepted unless they are in brand-new condition with all packaging, product literature, and blank warranty cards enclosed in the exact condition as when received
  • You must return the item using the same shipping methods as it was originally shipped.
  • We do not accept returns on air conditioners, special orders, or any type of accessory.
  • Appliance World reserves the right to refuse returns.